Ordering Information
To ask questions or place orders you can contact us in any of the following ways:
| Toll Free: 800-446-8811 (USA & Canada) | |
| Phone: 650-969-8811 | Email: info@duniway.com |
Hours of Operation
7:30AM- 4:30PM Pacific Time
Shipping, Payment, Warranty, Returns, & Conditions
Minimum Order: Domestic - $50, International - $100
Delivery: After order placement, you will receive an order confirmation with your estimated shipping date. Most in-stock items ship within 2-3 days after order placement. If your order is critical and must ship same day, call us.
Availability: Rebuilt equipment is subject to availability and performance check at time of the order.
F.O.B.: All shipments are F.O.B. Fremont, CA unless otherwise quoted
Shipping: Freight Collect, with your account number provided or UPS Prepaid and added, unless otherwise quoted.
Payment Terms: Net 30 days upon credit approval. All other payments due upon delivery.
Credit Card Accepted: Visa® and MasterCard®. We no longer accept American Express®.
Warranty: We offer a standard one year warranty against defective parts and workmanship, unless otherwise quoted. (ex: Rebuilt/repaired gauge controllers only have a 90 day warranty)
Returns: When shipping to us for any reason, please call us prior to shipment for a Return Merchandise Authorization (RMA) number. Products returned for repair or replacement should be sent prepaid.
HazMat: In order to comply with current environmental protection policies, we require a complete Hazardous Materials Form (HAZMAT) to be forwarded to us prior to our giving you an RMA number. Please download our HAZMAT Form here.
Restocking Fee: Some items being returned to us for reasons other than warranty/replacement are subject to a restocking fee.
Prices: Prices are shown in U.S. dollars. Prices are current but are subject to change without notice.
Terms & Conditions: Click here to view our complete Terms & Conditions.
Export Policy Statement: Click here to view